Frequently asked questions
What does “Nous Prions” mean?
“Nous Prions” is French for “We Pray.”
Nous Prions is more than clothing—it represents faith, perseverance, purpose, and moving forward even when you can’t see the entire path.
Faith In Every Thread.
How do I know when new collections drop?
New releases, restocks, and special announcements are shared through our website, email/SMS updates, and official Nous Prions social media pages.
Some collections are produced in limited quantities and may not be restocked once sold out.
What is a preorder?
A preorder allows you to purchase an item before the production process is fully completed.
Preorder items are not ready-to-ship items. When purchasing a preorder product, you agree to wait for production and fulfillment before your order ships.
Estimated production or shipping timeframes will be displayed on the applicable product page whenever available.
Can preorders experience delays?
Yes. Production, quality control, customs, freight, weather, carrier delays, and other circumstances can occasionally affect estimated delivery dates.
We work to get every order out as quickly as possible while maintaining our quality standards.
Can I cancel my preorder?
Because preorder purchases help determine and secure production quantities, preorder orders generally cannot be canceled once production has begun.
Please review all product information, sizing, and estimated fulfillment times before completing your purchase.
How long does shipping take?
Ready-to-ship orders are processed before being transferred to the shipping carrier.
Shipping time begins after your order has been processed, not immediately when your order is placed.
Preorder products follow the estimated production and fulfillment timeframe provided for that particular release.
How do I track my order?
Once your order ships, tracking information will be sent to the email address or phone number associated with your order.
Please allow time for the carrier’s system to update after receiving your tracking number.
Why does my tracking say “label created”?
“Label created” normally means your shipping label has been generated but the carrier has not yet completed its first physical scan.
Tracking will update as your package moves through the carrier’s network.
What if my package is lost or stolen?
Once an order has been transferred to the shipping carrier, delivery is handled by that carrier.
If tracking shows unusual delays, loss, or another delivery issue, please contact us so we can help determine the appropriate next steps.
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Can I change my shipping address?
Contact us as soon as possible if you entered an incorrect address.
We cannot guarantee that an address can be changed once an order has entered processing or has already shipped.
Can I change my size after ordering?
Size changes are not guaranteed.
Contact us as soon as possible after placing your order. If your order has not entered fulfillment or production and the requested size is available, we may be able to assist.
How does Nous Prions clothing fit?
Fit can vary depending on the garment and collection.
Please review the sizing information provided on each product page before ordering. For oversized, fitted, cropped, or specialty garments, additional fit information may be included in the product description.
Do you accept returns or exchanges?
Return and exchange eligibility depends on the item purchased and the condition of the merchandise.
Items must meet the requirements outlined in our official Return & Refund Policy.
Items that have been worn, washed, altered, damaged, stained, or otherwise used may not qualify for a return or exchange.
Are sale items final sale?
Items specifically marked final sale cannot be returned or exchanged unless otherwise required by applicable law.
Please carefully review the product description before purchasing.
What if I receive the wrong or damaged item?
Contact our customer support team as soon as possible and provide your:
- Order number
- Full name
- Photos of the item received
- Photos showing the issue or damage
Our team will review the information and determine the appropriate resolution.
What payment methods do you accept?
Available payment methods are displayed during checkout.
Payment must be successfully authorized before an order is confirmed.
Why was my payment declined?
Payments may be declined by your bank or payment provider for several reasons, including incorrect billing information, insufficient funds, security restrictions, or fraud-prevention measures.
Nous Prions does not control your bank’s authorization decisions.
Can I place a chargeback if I have a problem with my order?
If you experience an issue with your order, please contact Nous Prions customer support first so we have an opportunity to investigate and resolve the issue.
Submitting a payment dispute does not automatically determine whether a refund is owed. Orders, tracking information, customer communications, applicable policies, and other transaction records may be provided to the payment processor or financial institution when responding to a dispute.
Do you ship internationally?
International shipping availability will be shown during checkout.
International customers may be responsible for applicable customs duties, taxes, import fees, or other charges imposed by their country.
Will sold-out items be restocked?
Not always.
Nous Prions collections may be intentionally limited. Certain popular products or colorways may return, while others may never be reproduced.
How can I contact Nous Prions?
For questions regarding an existing order, please include your full name and order number when contacting customer support.
Please allow our team reasonable time to review your request before sending multiple inquiries regarding the same order.